Member Support Advisor - Free Club Membership

Global Sports Jobs Limited; Glasgow; Vor Ort; GBP 23.000 - 31.000; Vollzeit

Benefits dieser Stelle

Free Club Membership for you and your…

Discounts on food and drinks

Discounts on swimming, tennis lessons,

Personal training discounts

Wagestream app: get paid on demand

Benefits Suite access

Zusammenfassung

David Lloyd Clubs in Glasgow West End seeks a dedicated Member Support specialist to handle member queries across chat, telephone and email. You will work in a busy hub in a fully office-based role with a consistent 9:00-17:00 or 10:00-18:00 schedule.

Based in the Glasgow hub, you will deliver outstanding service, process queries promptly and actively engage with members to provide the best possible support. A competitive salary (£27,040) plus member benefits are on offer.

Qualifikationen

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilience and the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Ability to commute to the hub within a reasonable distance, as the position is fully office-based.

Aufgaben

• Handle member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Provide outstanding service and support to members as part of a team.
• Work as part of a team focused on delivering outstanding service and support to members.

Kenntnisse

Outbound calling

Customer service

Target driven

Resilience

Communication skills

Organisation skills

Jobbeschreibung

David Lloyd Clubs in Glasgow West End seeks a dedicated Member Support specialist to handle member queries across chat, telephone and email. You will work in a busy hub in a fully office-based role with a consistent 9:00-17:00 or 10:00-18:00 schedule.

Based in the Glasgow hub, you will deliver outstanding service, process queries promptly and actively engage with members to provide the best possible support. A competitive salary (£27,040) plus member benefits are on offer.