Membership Support Advisor - Hatfield

David Lloyd Clubs; Hatfield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership for you and your家

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand

Benefits Suite access

Job summary

David Lloyd Clubs is seeking a dedicated Member Support Advisor for one of our membership hubs in Hatfield. You will manage member queries across Chat, Phone and Email, processing requests accurately while delivering outstanding service.

This fully office-based role requires strong communication, a proactive approach to targets, and a commitment to excellent member experiences. The hub operates with consistent 9:00–17:00 or 10:00–18:00 shifts.

Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills are essential.
• Ability to hit targets and thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process memberships queries in a timely, accurate and efficient manner.
• Engage with members to deliver best possible quality and service.

Skills

Outbound calling

Customer service

Communication

Organisation

Target driven

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

Location

• This role is located at our ... membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About You

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!