Member Experience & Membership Growth Specialist

Frasersgroup; Gloucester; On-site; GBP 19,000 - 26,000; Full time

Job summary

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to create standout member experiences while driving membership growth and retention. You will act as a brand ambassador, supporting commercial goals and delivering excellent service to members, guests and prospects.

The role covers membership sales and retention, customer experience, and operational excellence. You’ll use CRM systems, support club initiatives, and contribute to a positive club culture.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Handle member queries and concerns efficiently and professionally.
• Promote the products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Support the day-to-day operation of the club.
• Act as a key holder when required.
• Maintain high standards of cleanliness, presentation and safety.
• Support gym floor standards and member-facing areas.
• Assist with gym resets and operational tasks where required.
• Utilise membership and CRM systems effectively to manage enquiries and member information.
• Work collaboratively with the wider club team to achieve business goals.
• Support national campaigns, challenges and initiatives.
• Contribute to a positive and engaging club culture.
• Take ownership of personal performance and development.

Skills

Passion for fitness

Customer service

Sales

Strong communication

Relationship-building

Positive and outgoing

Target-driven

Organisational skills

Administration skills

Team player

Flexible hours

Job description

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to create standout member experiences while driving membership growth and retention. You will act as a brand ambassador, supporting commercial goals and delivering excellent service to members, guests and prospects.

The role covers membership sales and retention, customer experience, and operational excellence. You’ll use CRM systems, support club initiatives, and contribute to a positive club culture.