Membership Growth Specialist

Frasers Group; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers

Everlast Champions programme

Opportunities for Personal Training

Training and development

Group Training class delivery

High-performance culture

Job summary

Everlast Gyms is seeking a Sales Host to help grow our membership community by delivering outstanding customer experiences and driving membership sales. You’ll act as a brand ambassador, supporting commercial goals while providing service to members, guests and prospects.

In this role you’ll conduct tailored tours, handle enquiries, and work with the team to hit sales and retention targets, while maintaining a welcoming and proactive club environment for all members.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.
• Previous experience in sales, hospitality, retail, leisure or customer service.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional environment for members and guests.
• Promote products and services available within the club.
• Represent the Everlast Gyms brand with energy and professionalism.

Skills

Passion for fitness, sales and service

Strong communication

Relationship-building

Target-driven

Organisational skills

Teamwork

Flexibility in hours

Sales experience

Membership sales knowledge

CRMs or booking systems

Job description

Everlast Gyms is seeking a Sales Host to help grow our membership community by delivering outstanding customer experiences and driving membership sales. You’ll act as a brand ambassador, supporting commercial goals while providing service to members, guests and prospects.

In this role you’ll conduct tailored tours, handle enquiries, and work with the team to hit sales and retention targets, while maintaining a welcoming and proactive club environment for all members.