Member Experience Host | Gym Sales & Welcome

Frasers Group; Nottingham; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Free gym membership

20% discount across Frasers Group

Frasers Champion awards monthly

Personal training sessions (if QUAL)

Training and development opportunities

Job summary

Everlast Gyms, part of Frasers Group, is seeking a Host in Nottingham to greet members and deliver outstanding service. You will support sales, retention, and in-club initiatives while helping with front-desk duties and admin in the membership system.

You’ll contribute to a positive member journey, stay informed on classes and gym floor focuses, and collaborate with the Fitness Manager to promote engagement and a welcoming environment.

Qualifications

• Outgoing, positive and passionate about delivering great customer experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused with drive to hit membership and retention targets.

Responsibilities

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Skills

Customer service

Administration

Sales ability

Flexibility

Fitness enthusiasm

Ambition

Job description

Everlast Gyms, part of Frasers Group, is seeking a Host in Nottingham to greet members and deliver outstanding service. You will support sales, retention, and in-club initiatives while helping with front-desk duties and admin in the membership system.

You’ll contribute to a positive member journey, stay informed on classes and gym floor focuses, and collaborate with the Fitness Manager to promote engagement and a welcoming environment.