Member Experience Advisor

Yorkshire Building Society; Inverness; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Bonus potential

Pension plan

Private healthcare

Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Inverness branch. You’ll build relationships with members, help them access the right products, and communicate across in-branch, phone, and online channels to support their accounts.

We value empathy, adaptability, and a growth mindset, with flexible working options and a comprehensive induction and training plan to help you develop your career at YBS.

Qualifications

• A positive mindset and values-focused approach.
• No specific financial services experience required; willingness to learn.
• Strong interpersonal skills and empathy.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone, and online channels to support member accounts.
• Focus on doing what’s right for members without sales targets.

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Inverness branch. You’ll build relationships with members, help them access the right products, and communicate across in-branch, phone, and online channels to support their accounts.

We value empathy, adaptability, and a growth mindset, with flexible working options and a comprehensive induction and training plan to help you develop your career at YBS.