Medical Typist/Administrator | Great Western Hospitals NHS Foundation Trust

The Great Western Hospitals NHS FT; Marlborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Marlborough is seeking a full-time Medical Typist / Administrator to support the Diagnostic Services and Outpatients team. The ideal candidate will type clinic letters, manage correspondence, and provide administrative services in a dynamic healthcare environment. Excellent communication skills and typing accuracy with medical terminology are essential. This role contributes to delivering high-quality services to patients and supports departmental objectives.

Qualifications

• Experience in typing patient-related documentation accurately and timely.
• Ability to prioritize workload for urgent letters.
• Familiarity with hospital systems for efficient enquiry handling.

Responsibilities

• Type clinic letters and documentation related to patients.
• Provide administrative support to medical staff in absence of secretary.
• Log and respond to incoming phone calls politely.

Skills

Good communication skills

Typing skills with medical terminology

Organizational skills

Job description

We are seeking a full time Medical Typist / Administrator to join our team here at Savernake Hospital.

The successful candidate will work as part of the Diagnostic Services and Outpatients secretarial group providing typist support and administrative cover, when the secretary is on annual leave, primarily to the Outpatient Department at Savernake Hospital.

The role also provides a front of house service to patients and relatives and so good communication skills are essential. The post is part of a wider team based at The Great Western Hospital, comprising of Medical Secretaries and typists. The candidate should also demonstrate a willingness to contribute to the team objectives of the department in providing a high-quality service and support new staff as required.

\"Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.\"

Responsibilities

• 1. Type clinics letters and other patient related documentation.
• 2. Able to type correspondence with medical terminology accurately and in a timely manner and acting on outcome of letters.
• 3. Prioritising the workload to ensure that all urgent patients letters take priority. Enclosing leaflets/blood forms/prescriptions with letters as needed. Ensuring that all work leaving the department is of the highest quality in terms of presentation and layout and is dispatched within agreed timescales.
• 4. File tests and loose histories regularly as appropriate.
• 5. To provide an administrative service to nominated medical staff and clinical nursing staff in the absence of the secretary.
• 6. Print clinic schedules in advance for all specialities and collate results as required, in the absence of the secretary.
• 7. To retrieve, log and return case notes/medical records, keeping these in accordance with Trust policy (Case note tracking and Filing in Case notes).
• 8. Maintaining a working knowledge of hospital systems so that enquiries can be dealt with efficiently, in the absence of the secretary.
• 9. To participate in regular meetings and be actively involved in generating ideas for service improvement.
• 10. Promote a positive image of the Trust at all times.
• 11. Logging of incoming phone calls; responding to those not requiring input from colleagues and passing messages to other professionals as appropriate. Dealing sympathetically and politely with all telephone callers.
• 12. Following clinics, upload Dictaphones to relevant typing queue.
• 13. Post any typed letters to patients/external providers.
• 14. Record/update patient/GP details on PAS as necessary.
• 15. Maintaining a working knowledge of hospital systems so that enquiries can be dealt with efficiently, in the absence of the secretary.

This advert closes on Thursday 4 Dec 2025.