Medical Support Secretary

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare institution is seeking a Medical Support Secretary to provide comprehensive administrative support to the Vascular Surgery service. The ideal candidate should have at least two years of secretarial experience, preferably within the NHS, and demonstrate excellent communication skills. Responsibilities include managing patient records, liaising with clinical teams, and providing clear guidance to staff. This role is full-time and offers a competitive salary between £24,937 and £26,598 per annum. Join us in delivering exceptional care to our patients.

Qualifications

• Minimum of two years' previous secretarial experience and/or previous NHS experience.
• Experience of working in a multidisciplinary team.

Responsibilities

• Provide comprehensive administrative support to the Vascular Surgery service.
• Manage booking Hot-clinic appointments and deal with telephone enquiries.

Skills

Good oral and written communication skills

Ability to prioritise tasks

Knowledge of medical terminology

Knowledge of office procedures

Proven experience of working to deadlines

Education

General education to GCSE standard including English & maths

Tools

Microsoft Office packages

Job description

Medical Support Secretary

Closing date: 16 December 2025

The post-holder is responsible for providing comprehensive administrative support to the Vascular Surgery service. The post-holder will be required to follow policies and procedures and communicate effectively as appropriate.

Main duties of the job

• Use the Trust's new Electronic Patient Record System Hive, uploading patient registrations and referrals, dealing with telephone queries, letters, emails and Hive chat, typing clinic letters, and providing ad hoc support to Medical Secretaries on a daily basis.
• Liaise with Consultants, clinical teams and other hospitals where required.
• Demonstrate office procedures to inexperienced staff.
• Commit to on-the-job learning, expanding medical terminology knowledge, relevant policies, and procedures.
• Manage/booking Hot-clinic appointments.
• Deal with telephone enquiries promptly and communicate accordingly.
• Deal with all patients and their relatives/carers in a caring and professional manner, providing admission/appointment information where appropriate.
• Undertake routine clerical duties and any other tasks relevant to the role as requested.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application: Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application – especially personal statements and responses to role‑specific questions – is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we’re here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Qualifications

• General education to GCSE standard including English & maths

Experience

• Proven experience of working to deadlines
• At least two years previous secretarial experience and/or previous NHS experience
• Experience of working in a multidisciplinary team.

Knowledge/Skills

• Good oral and written communication skills
• Ability to prioritise tasks
• Knowledge of a range of office procedures and Microsoft Office packages
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

Address

Manchester Royal Infirmary – Vascular Surgery Department

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full‑time

Reference number

349‑MRI‑7605213‑RL4

Job locations

Manchester Royal Infirmary – Vascular Surgery Department