Medical Student Experience Manager

St Mary's University, Twickenham; Greater London; On-site; GBP 43,000 - 51,000; Full time

Job summary

A forward-thinking educational institution is seeking a Medical Student Experience Manager to enhance student academic journeys and wellbeing. This role involves coordinating educational support, overseeing student management, and ensuring compliance with regulations for a new medical school. Ideal candidates will have substantial experience in higher education management, knowledge of UK medical education, and exceptional communication skills. The salary range is competitive, and the position offers the opportunity to shape the future of medical education at the institution.

Benefits

30 days of annual leave plus bank holidays

Inclusive workplace culture

Professional development opportunities

Qualifications

• Significant experience in managing higher education programs in a medical context.
• Proven experience of line management responsibilities.
• Up-to-date knowledge of medical education trends in the UK.
• Proficient IT skills and software experience.
• Exceptional written and verbal communication skills.
• Ability to build relationships across departments and with external stakeholders.

Responsibilities

• Support student performance and wellbeing through coordination of interventions.
• Manage assessment processes and oversee student feedback and records.
• Facilitate clear communication with faculty regarding student support needs.
• Build connections with medical schools for curriculum development.
• Ensure compliance with legal and regulatory standards for program delivery.

Skills

Experience in higher education management

Line management experience

Knowledge of UK medical education

Excellent IT skills

Strong communication skills

Job description

30 days of annual leave plus bank holidays and University closure days

As the University builds on its proud heritage, we are looking for exceptional people to help shape our future. We provide a high-quality professional environment, inspired by our distinctive ethos and Catholic mission and values. Our values of excellence, generosity of spirit, inclusiveness and respect inspire us to create an academic community in which everybody is welcomed and which puts the student at the centre of all our endeavours.

The School of Medicine opens in September 2026 as one of the UK’s first socially accountable medical schools, dedicated to tackling health inequalities and serving diverse communities.

Job Description

We are seeking a Medical Student Experience Manager who will play a central role in supporting the academic journey and wellbeing of students at St Mary’s University School of Medicine. They will lead on the coordination and delivery of high-quality education and student support across the School of Medicine, overseeing education management and student support, performance and conduct. They will work collaboratively with academic and professional services staff across the School of Medicine team and the wider university to help support and enable the success of our Medicine students during their time at St Mary’s.

Main duties of the role will include:

• Supporting student performance, health and conduct through working with the Head of Medical Student Experience where student concerns regarding behaviour, health, or professionalism are raised and coordinating early interventions.
• Supporting student assessment and records management such as managing digital processes for assessments and marking procedures, and the return of feedback and marks via the VLE and ePortfolio platform.
• Student support management – maintaining clear communications with faculty liaising with Registry, overseeing student applications for Extenuating Circumstances, and ensuring students receive timely support.
• Assist the Head of Medical Student Experience in building external connections with local, national and international medical schools to support a community engaged medical education curriculum and opportunities for student development.
• Ensure legal and regulatory compliance in relation to all aspects of faculty programme delivery and student administration, including but not limited to data protection regulations, consumer protection legislation and OfS regulation.

We are looking for someone who has:

• Significant experience in higher education management and expertise in the operational management of undergraduate or postgraduate medical education programmes.
• Experience of line management.
• Knowledge of medical education in the UK and recent issues influencing its development.
• Excellent IT skills with experience of using a range of software.
• Excellent communication and interpersonal skills, both written and verbal, with the ability to analyse, interpret and communicate complex information effectively.
• The ability to maintain strong working relationships with academic schools and service departments, both internally and externally within the sector.

St Mary’s University is committed to equality, diversity, and inclusion (EDI) and welcomes applications from all sections of the community. Learn more about our EDI initiatives and work as a Disability Confident employer. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Closing Date

Sunday 8 February at 23:00

For any queries, please contact [e-mail]

£43,482 to £50,253 per annum