Medical Secretary - Plastic Surgery | Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Trust; East Grinstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialist NHS hospital in East Grinstead is seeking an enthusiastic candidate for secretarial support within the Plastic Surgery Department. The successful candidate will ideally have medical secretarial experience and strong computer skills, including audio typing. Responsibilities include providing administrative support, managing patient pathways, and sensitive communication with patients. The role offers training opportunities and a supportive environment in a highly rated hospital, ensuring excellent patient care.

Benefits

Wide range of training opportunities

Support for continuing education

Strong culture of partnership and support

Qualifications

• Strong computer skills including audio typing.
• Excellent communication skills required.
• Detail-oriented and capable of meeting tight deadlines.

Responsibilities

• Provide full secretarial and administrative support.
• Manage patient pathway to meet RTT targets.
• Communicate sensitively with patients.

Skills

Strong computer skills, including audio typing

Excellent verbal and written communication skills

Keen eye for detail

Good time management

Ability to prioritize workload

Education

Medical secretarial background preferred

Tools

Digital systems knowledge

Job description

Job Summary

We are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational and administrative support within our Plastic Surgery Department. The successful candidate will ideally have a medical secretarial background with strong computer skills including audio typing.

Key Responsibilities

• Provide full secretarial and administrative support to the Plastics Department.
• Work flexibly and sensitively with other disciplines both on and off the QVH site.
• Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
• Review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
• Communicate sensitively and appropriately with patients suffering from serious illness.
• Engage with patients, relatives, staff or external stakeholders and support the department in a variety of administrative tasks.

Qualifications and Skills

• Strong computer skills, including audio typing.
• Excellent verbal and written communication skills at all levels.
• Keen eye for detail, good time management and the ability to work to tight deadlines, prioritising workload.
• Medical secretarial background preferred.
• Knowledge of digital systems is desirable; full training will be provided.

Benefits and Development

The Queen Victoria Hospital offers a wide range of training opportunities and apprenticeships which the successful candidate will be supported and encouraged to access if desired. We are a specialist NHS hospital rated GOOD overall with outstanding care by the CQC, offering life‑changing reconstructive surgery, burns care and rehabilitation services. Our staff enjoy a strong culture of partnership and support for continuing education. Patient satisfaction is high, with 98 % of inpatients recommending us to family and friends.

Advert closes on Sunday 4 Jan 2026.