Medical Secretary - GP surgery

NHS; Ware; On-site; GBP 40,000 - 60,000; Part time

Job summary

A busy GP practice is seeking a part-time Medical Secretary to provide essential administrative support in a healthcare setting. The ideal candidate will possess strong communication skills, be organised, and have relevant qualifications such as a diploma in medical secretarial studies. This position offers an opportunity to work in a supportive environment with a diverse team, ensuring high-quality patient care.

Qualifications

• Experience working in a healthcare setting.
• Administrative and clerical duties experience.
• Ability to deal with the public and patients.

Responsibilities

• Provide secretarial and administrative support to doctors, consultants, and clinical staff.
• Process referrals using Electronic Referral System (ERS).
• Liaise with external agencies to ensure efficient referrals.

Skills

Excellent communication skills

Organisational skills

Problem-solving ability

Education

Formal secretarial or medical secretarial qualification

Job description

New River Health is a busy GP practice with 17,500 registered patients across two sites in Hertford and Ware.

We require a part-time Medical Secretary with excellent communication skills and a commitment to high-quality patient care to be part of our team.

The ideal candidate will be friendly, reliable and organised, with good reading comprehension and an ability to problem-solve.

Main duties of the job

• Provide secretarial and administrative support to doctors, consultants, and clinical staff
• Process referrals done by members of the clinical team using Electronic Referral System (ERS)
• Liaise with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions
• Manage a variety of enquiries from the wider practice team and patients
• Update and maintain electronic referral templates and standard letters
• Provide an efficient typing and word processing service for Doctors and Health Professionals, e.g. letters, reports, patient referrals
• Retrieve medical records, as necessary, and process private reports
• File patient records and correspondence in patient medical records, as necessary and add Snomed codes
• Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking messages and dealing with queries
• Assist with gathering statistics and information when required, including carrying out searches
• Monitor worklists on ERS
• Monitor and process the workflow/tasks inboxes aligned with the role
• Provide cover for members of the secretarial and administrative team during sickness and annual leave
• Apply practice policies, standards and guidance and amend if requested
• Any other responsibilities relevant to the role of Secretary / Administrator

About us

New River Health is a busy teaching and training practice that provides medical services across two sites in Hertford and Ware. It is a busy but supportive environment, and we value our colleagues in all teams.

Job responsibilities

Main duties of the job

Provide secretarial and administrative support to doctors, consultants, and clinical staff

Process referrals done by members of the clinical team using Electronic Referral System (ERS)

Liaise with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions

Manage a variety of enquiries from the wider practice team and patients

Update and maintain electronic referral templates and standard letters

Provide an efficient typing and word processing service for Doctors and Health Professionals, i.e. letters, reports, patient referrals

Retrieve medical records, as necessary, and process private reports

File patient records and correspondence in patient medical records, as necessary and add Snomed codes

Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking messages and dealing with appropriate queries

Assist with gathering statistics and information when required, including carrying out searches

Monitor worklists on ERS

Monitor and process the workflow/tasks inboxes aligned with the role

Provide cover for members of the secretarial and administrative team during sickness and annual leave

Apply practice policies, standards and guidance and amend if requested

Any other responsibilities relevant to the role of Secretary / Administrator

Person Specification

Experience

• Working in a healthcare setting
• Administrative and clerical duties
• Dealing with public and patients
• Working as a part of a team
• Experience of working in a GP practice

Qualifications

• Good standard of secondary education
• Formal secretarial or medical secretarial qualification, such as AMSPAR Diploma or Medical Secretary diploma

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.