Medical Records Clerical Officer - Library

NHS; Crewe; On-site; GBP 60,000 - 80,000; Part time

Job summary

A regional healthcare provider in Crewe is seeking a Band 2 Clerical Officer for a part-time role within the Medical Records Library. The position requires a proactive, self-motivated individual to handle patient records and provide administrative support. The ideal candidate should have GCSE qualifications in Maths and English, exceptional communication skills, and experience in customer service. This fixed-term position offers a salary of £24,465 per year pro rata, conforming to the NHS pay scheme.

Qualifications

• GCSE Maths and English (grade C or above) or equivalent qualifications.
• Awareness of confidentiality requirements in accordance with the Data Protection Act.
• Customer service training or experience is essential.
• Proficient use of Microsoft Office.

Responsibilities

• Retrieve, file and archive individual patient records.
• Update patient demographics as required.
• Communicate with a wide range of professionals within the Trust.
• Support the shift pattern and work flexibly to cover high patient demand.

Skills

Excellent verbal and written communication

Effective customer service skills

Patient‑centred

Ability to work as part of a team

Methodical and logical work under pressure

Education

GCSE Maths and English (grade C or above) or equivalent

Tools

Microsoft Office

Job description

Job Summary

Medical Records Library Department – 18 month fixed term post. 2 positions – Saturday & Sunday 06.00‑14.00 (15 hours) and Tuesday, Wednesday & Thursday 12.00‑20.00 (22.5 hours).

Are you looking for a physical challenge where you can make a difference for our patients? If so this role may be a perfect opportunity for you.

Mid Cheshire Hospitals NHS Foundation Trust has a clear vision: "To deliver excellence in healthcare through innovation and collaboration". The Medical Records department is part of the Diagnostics and Clinical Support Services Division.

Role Description

We are looking for an enthusiastic and self‑motivated Band 2 Clerical Officer to join our busy Medical Records Library Department at Leighton Hospital. The post holder will provide general administrative duties and be responsible for the storage, retrieval and management of patient health records.

Key duties include:

• Retrieve, file and archive individual patient records.
• Update patient demographics as required.
• Communicate with a wide range of professionals within the Trust and across the health economy.
• Support the shift pattern Monday‑Friday 6am‑2pm and work flexibly to cover high patient demand.
• Contribute to the service transformation towards electronic patient records.
• Maintain confidentiality and accuracy during prolonged repetitive tasks.

About the Department

• Appointments – book outpatient appointments, manage waiting lists and liaise with patients or carers. Desk‑based.
• Reception – welcome patients, enter key information accurately within the patient administration system and confirm or reschedule appointments. Desk‑based.
• Call Centre – central contact centre managing telephone queries from patients and carers and requests to rebook appointments. Desk‑based.
• Library – responsible for storage, retrieval and management of patient health records. Physically demanding.

Key Information

Pay scheme: Agenda for Change

Band: 2

Salary: £24,465 a year pro rata

Contract: Fixed term – 18 months

Working pattern: Part‑time, Job share

Location: Leighton Hospital, Middlewich Road, Crewe, CW1 4QJ

Person Specification

Essential Qualifications

• GCSE Maths and English (grade C or above) or equivalent qualifications; or successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
• Awareness of confidentiality requirements in accordance with the Data Protection Act and national/local guidelines.

Desirable Qualifications

• Knowledge of Trust systems: PCS, Somerset, NHS e‑Referral Service, Bookwise, Envoy.
• European Computer Driving Licence (ECDL).

Essential Skills

• Excellent verbal and written communication.
• Effective customer service skills.
• Patient‑centred, adaptable and willing to suggest improvements.
• Ability to work as part of a team and under own supervision.
• Methodical and logical work under pressure.

Desirable Skills

• Problem‑solving and decision making under pressure.

Essential Experience

• Customer service training or experience.
• Proficient use of Microsoft Office.

Disclosure & Barring

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires disclosure to the Disclosure and Barring Service.

Skilled Worker Sponsorship

Applications from job seekers requiring current Skilled Worker sponsorship are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

Mid Cheshire Hospitals NHS Foundation Trust

Leighton Hospital, Middlewich Road, Crewe, CW1 4QJ

Website: https://www.mcht.nhs.uk/