Medical Receptionist

NHS; York and North Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare provider in York is seeking a receptionist to assist patients and ensure effective reception services. The ideal candidate should have excellent customer service skills, experience in a busy reception, and relevant qualifications. This role involves handling inquiries, processing requests, and maintaining confidentiality. Work with a friendly team in a supportive environment.

Qualifications

• Experience of dealing with the public.
• Experience of working in a busy reception environment.
• Experience of working in a healthcare setting.

Responsibilities

• Assist and direct patients efficiently.
• Ensure effective reception service for patients.
• Process repeat prescription requests.
• Record home visit requests accurately.

Skills

Customer service skills

Excellent telephone manner

Ability to work under pressure

Ability to work as part of a team

Education

GCSE in English Language

GCSE in Mathematics

NVQ L2 qualification in relevant area

Job description

Overview

Operating as part of our reception team to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone.

Main duties of the job

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general inquiries, explain procedures and make new and follow-up appointments.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Record requests for home visits, ensuring careful recording of all relevant details.
• Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Enter patient information on to the computer as required.
• Undertake any other additional duties appropriate to the post as requested by the management team.

About us

Based in the historic city of York, Dalton Terrace Surgery is an old-established family practice offering a friendly personal service from substantial premises in the heart of the city.

Job responsibilities

Please see separate job description and person specification included within the NHS jobs advertised position.

Person Specification

Knowledge and skills

• Ability to work as part of an integrated multi-skilled team
• Excellent telephone manner
• Pleasant and articulate
• Ability to work under pressure
• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to use own initiative
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Able to work in a changing environment
• Flexibility of working hours

Experience

• Experience of dealing with the public / customer service skills
• Experience of working in a busy and demanding reception environment
• Experience of working in a Primary care / healthcare setting

Qualifications

• Educated to GCSE standard, grade C/4 in English Language & Mathematics
• NVQ L2 qualification in relevant area (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.