Medical Receptionist

NHS; Newton Aycliffe; On-site; GBP 18,000 - 25,000; Full time

Job summary

A healthcare organization in Newton Aycliffe is seeking a Medical Receptionist to serve as the first point of contact for patients. Responsibilities include managing patient queries, booking appointments, and ensuring a tidy reception area. Ideal candidates will have GCSEs in Math and English, strong communication skills, and at least 2 years of prior NHS experience. Join a friendly team dedicated to patient care.

Qualifications

• Experience of working with the general public.
• Experience of working in the NHS General Practice as a receptionist for at least 2 years.
• Clear, polite telephone manner.

Responsibilities

• Act as first point of contact for all patient enquiries.
• Book appointments and recalls.
• Ensure reception and waiting areas are kept neat and tidy.

Skills

Excellent communication skills

Time Management

Interpersonal skills

Ability to work autonomously

Education

GCSE Mathematics and English Grade C or higher

Job description

Main duties of the job

Reception Duties: Act as first point of contact for all patient enquiries, with the ability to navigate patient care appropriately. Respond to all queries and requests for assistance from patients and other visitors. Resolve issues, only delegating upwards when unable to solve. Ensure patients without appointments who need urgent consultations are booked in in a logical and nondisruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring compliance with the registration policy. Online patient registration: ensure online patient registration is actioned with immediate effect and that the patient is able to use the online services. Ensure all visitors are booked in and out using the visitor book. Inform the person being visited of the person arrival. Liaise with Doctors and Nursing staff as required. Ensure reception and waiting areas are kept neat and tidy. Appointment system: Book appointments and recalls. Prescription Clerk Duties following suitable in-house training. Process discharge letters from hospitals.

About us

We are a large Practice in Newton Aycliffe with 13,500 patients. We have 5 GP Partners, 6 Salaried GP's, 3 Advanced Nurse Practitioners, 6 Practice Nurses and 5 Health Care Assistants. In addition there is a large admin team to support the clinical teams. We are a training Practice where we invite trainee GP's and Nurse's to work with us in their training programme. We are a friendly and professional Practice and work as one team.

Job responsibilities

see supporting uploaded Job description for details of the duties of Medical Receptionist and further details

Person Specification

Qualifications

• GCSE Mathematics and English Grade C or higher
• Experience of working with the general public
• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Ability to work autonomously
• Experience of working in the NHS General Practice as a receptionist for at least 2 years
• Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.