Medical Receptionist

The Village Surgery; Cramlington; On-site; GBP 20,000 - 25,000; Part time

Job summary

A modern medical practice in Cramlington is seeking a friendly, well-organised Medical Receptionist for a 30-hour week contract. The role involves managing patient enquiries, appointment bookings, and providing administrative support. Candidates should have GCSEs in English and Maths and IT competence, ideally with previous experience in a medical or customer service role. This position requires excellent communication skills and a commitment to maintaining patient confidentiality.

Qualifications

• Previous experience in a customer-facing or administrative role.
• General office skills and awareness of Data Protection Act.
• Competence in IT systems including email and internet usage.

Responsibilities

• Welcome patients and manage appointment bookings effectively.
• Handle patient enquiries through various channels professionally.
• Communicate effectively with patients and the medical team.

Skills

Customer service skills

Organizational skills

Communication skills

IT competence

Education

GCSE in English and Maths Grade C/4 or above

Tools

SystmOne

Microsoft Office

Job description

Overview

Medical Receptionist 30 Hours per Week – The Village Surgery, Cramlington

We are looking for a friendly, well-organised Medical Receptionist to join our team on a 30-hour per week contract.

The successful candidate will play a key role in supporting patients and the practice team, ensuring a smooth and professional service.

Main duties

• Provide a welcoming, efficient first point of contact for patients
• Handle enquiries in person, by telephone, and via electronic systems
• Manage appointment bookings and patient records
• Carry out general administrative and clerical duties
• Support the wider multi-disciplinary team

About us

The Village Surgery is a forward thinking, training medical practice with a patient population of approximately 11,600 patients.

We are committed to providing patients with the highest possible quality care. We provide modern healthcare facilities with a focus on continually improving the health of our local residents. We have a dedicated and professional team who are here to listen and provide patient centred care.

Job responsibilities

• Reception
  • Welcome visitors and handle telephone calls in a professional manner.
  • Make and manage appointments using SystmOne, ensuring patient needs are prioritised appropriately.
  • Complete all front desk tasks accurately and in a timely fashion.
  • Maintain confidentiality at all times.

Data entry and related tasks

• Data Entry (with training)
  • Follow up and investigate items requiring further action.
  • Direct clinical data to relevant teams with clear guidance on expected outcomes.

Ad Hoc Duties

• Undertake any additional tasks reasonably requested by the Partners or Management Team.

Communication

• Communicate effectively with patients, carers, and colleagues.
• Adapt communication methods to meet the needs of individual patients.
• Recognise the importance of teamwork and contribute positively to team communication.

Quality

• Maintain quality and safety standards within the practice.
• Alert colleagues to issues relating to quality or risk.
• Take accountability for their own performance and actions.
• Contribute to team effectiveness by reflecting on activities and suggesting improvements.
• Work collaboratively with external agencies to meet patient needs.
• Manage their own time, workload, and resources effectively.

Person Specification

Qualifications

• GCSE (or equivalent) in English and Maths Grade C/4 or above
• Competence in IT systems (e.g. Microsoft Office, email, internet use)
• Previous experience in a customer-facing or administrative role
• Medical Terminology

Experience

• General office skills
• Awareness of Data Protection Act and need for confidentiality of Information
• Previous experience of working in a GP Surgery or medical setting
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.