medical receptionist

Peel park surgery; Bradford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare provider in Bradford is seeking an experienced medical receptionist responsible for managing patient interactions and administrative tasks. The role includes answering phone calls, processing repeat prescriptions, and assisting patients in accessing services. Ideal candidates should demonstrate excellent communication skills, the ability to work in a team, and a caring attitude towards patients. This position offers comprehensive experience in a dynamic healthcare setting, contributing to the care of over 3000 patients.

Qualifications

• Experience in a similar role as a medical receptionist.
• Ability to multi-task effectively.
• Self-reliant and capable of navigating complex scenarios.

Responsibilities

• Answer telephone calls and convey messages effectively.
• Assist patients in accessing appropriate healthcare services.
• Process and sort medical documents including prescriptions and hospital letters.

Skills

Good communication skills verbal and written

Good typing skills

Experience of Microsoft packages

Pleasant and caring attitude towards patients and staff

Able to work as part of a team

Self-motivated

Job description

• Medical receptionist in a busy inner city practice.
• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and updating as necessary
• Filing post in medical records
• Fax and photocopy as requested

Main duties of the job

• Answering the telephone and conveying messages
• Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests
• Sorting the mail
• Filing hospital letters and any other relevant documents in patients' notes and refiling notes after use
• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests
• Registrations of new patients computer data entry and medical records.
• Process patients changes of address computer data and medical records (have
• knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines.
• Downloading of letters NHS mail.
• Tasks
• Read coding
• Have working knowledge of telephone manners , hold a excellent telephone manner.
• Be aware of patient confidentiality at all times.

About us

Peel Park Surgery is an inner city Practice set in the middle of the city of Bradford. The practice serves over 3000 patients and is housed in a health centre premises with all the usual facilities for contemporary General Practice, including wheelchair access and disabled parking.

There is a comprehensive Primary Health Care Team and also many other added facilities under NHS.

The Practice offers a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma, Family planning clinics, Travel vaccinations, Childhood immunisations, Smoking cessation, Elderly health checks, Cervical cytology and Health services.

The practice is a local provider for Minor surgery/joint injections, ECG, 24hour BP, Spirometry, diabetes management and in house social prescribers and care co-ordinators.

The Practice operates under a Personal Medical Services contract with NHS England.

Job responsibilities

Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Provide generalassistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.

Person Specification

An Experienced medical receptionist

• Good communication skills verbal and written
• Good typing skills
• experience of microsoft packages
• Pleasant and caring attitude towards patients and staff
• Able to work as a part of a team and also independently
• Must be able to multi task
• Able to self motivate
• Able to navigate themselves through scenarios
• Self reliant
• work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.