Medical Devices: Customer Success & Operations Coordinator

PROJECTUS; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

PROJECTUS in Chessington (Office-based 4 days per week) is seeking a Customer Success & Operations Coordinator for a medical devices business. You will coordinate orders, rental kits, service contracts and repair requests, while supporting stock, reporting and process improvements across sales, warehouse and service teams.

The role requires experience in B2B customer service or healthcare operations, strong organizational skills, and proficiency with Excel and ERP systems.

Qualifications

• Experience in B2B customer service or operations within healthcare or medical devices.
• Experience coordinating rentals or loan kits.
• Experience in a start-up or small business with a flexible, hands-on approach.
• Strong organisational skills and ability to manage competing priorities.
• Proficient in Excel and reporting; experience with SAP or similar ERP.

Responsibilities

• Coordinate customer orders, hire and leasing agreements, service contracts and repair requests.
• Manage demonstration equipment and loan kits, including allocation, dispatch, tracking and returns.
• Work with sales, warehouse and service teams to ensure equipment is available when needed.
• Support stock management, purchasing and equipment maintenance schedules.
• Prepare operational and sales reports, track equipment utilisation and maintain records.
• Support Customer Success Manager and spinal business leadership with day-to-day operations and process improvements.

Skills

B2B customer service

Operations experience

Excel

SAP

Relationship building

Tools

Monday.com

ERP system

Job description

PROJECTUS in Chessington (Office-based 4 days per week) is seeking a Customer Success & Operations Coordinator for a medical devices business. You will coordinate orders, rental kits, service contracts and repair requests, while supporting stock, reporting and process improvements across sales, warehouse and service teams.

The role requires experience in B2B customer service or healthcare operations, strong organizational skills, and proficiency with Excel and ERP systems.