Customer Success & Operations Coordinator – Medical Devices

PROJECTUS; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

PROJECTUS in Chessington (Office-based 4 days per week) is seeking a Customer Success & Operations Coordinator for a medical devices business. You will coordinate orders, rental kits, service contracts and repair requests, while supporting stock, reporting and process improvements across sales, warehouse and service teams.

The role requires experience in B2B customer service or healthcare operations, strong organizational skills, and proficiency with Excel and ERP systems.

Qualifications

• Experience in B2B customer service or operations within healthcare or medical devices.
• Experience coordinating rentals or loan kits.
• Experience in a start-up or small business with a flexible, hands-on approach.
• Strong organisational skills and ability to manage competing priorities.
• Proficient in Excel and reporting; experience with SAP or similar ERP.

Responsibilities

• Coordinate customer orders, hire and leasing agreements, service contracts and repair requests.
• Manage demonstration equipment and loan kits, including allocation, dispatch, tracking and returns.
• Work with sales, warehouse and service teams to ensure equipment is available when needed.
• Support stock management, purchasing and equipment maintenance schedules.
• Prepare operational and sales reports, track equipment utilisation and maintain records.
• Support Customer Success Manager and spinal business leadership with day-to-day operations and process improvements.

Skills

B2B customer service

Operations experience

Excel

SAP

Relationship building

Tools

Monday.com

ERP system

Job description

Customer Success & Operations Coordinator – Medical Devices

Location: Chessington | Office-based 4 days per week

Projectus Consulting is recruiting on behalf of a medical device business for a Customer Success & Operations Coordinator to support its spinal division.

If you have experience in B2B customer service or business support within healthcare, alongside coordinating rental equipment or loan kits, this is an opportunity to play a central role in supporting customers and the wider commercial team.

We’re looking for someone proactive, approachable and organised who enjoys building relationships, learning new products and taking ownership in a busy environment.

What you’ll be doing:

• Coordinating customer orders, hire and leasing agreements, service contracts and repair requests.
• Managing demonstration equipment and loan kits, including allocation, dispatch, tracking and returns.
• Working closely with sales, warehouse and service teams to ensure equipment is available when customers need it.
• Supporting stock management, purchasing and equipment maintenance schedules.
• Preparing operational and sales reports, tracking equipment utilisation and maintaining accurate records.
• Supporting the Customer Success Manager and spinal business leadership with day-to-day operations and process improvements.

What we’re looking for:

• B2B customer service, business support or operations experience ideally within healthcare or medical devices although open to other sectors.
• Experience coordinating product rentals, loan equipment or surgical loan kits.
• Experience working within a start-up or small business, with a flexible, hands‑on approach.
• Confidence building relationships with customers and colleagues across different teams.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Good Excel and reporting skills, plus experience using SAP or a similar ERP system.
• Energy, initiative and enthusiasm for getting to grips with new products.

Experience with Monday.com, quality management systems or a manufacturer environment would be advantageous.