Customer Service Representative – Medical Devices (Surgical Division)

Guided Solutions; Guildford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Guided Solutions in Guildford is seeking a proactive candidate to join the customer operations team. You will manage orders from entry through to delivery, acting as the main contact for customers, field teams, and internal departments.

This opportunity is well suited for a recent graduate or someone with early experience looking to start a career in MedTech, with responsibilities spanning order management, queries, and logistics coordination. Salary up to £30,000 per annum.

Qualifications

• Degree (preferred) or equivalent experience.
• Experience in customer service, administrative, or office settings is beneficial.
• Willingness to work in Guildford Mon-Fri.

Responsibilities

• Manage customer orders from entry through to delivery, ensuring accuracy and efficiency.
• Act as a key contact for customers, field sales teams, and internal departments.
• Respond to product queries, delivery issues, and order tracking requests.
• Support coordination of logistics and supply chain activities.
• Build strong working relationships with internal stakeholders and external customers.

Skills

Customer service

Administrative experience

Office coordination

Education

Degree (preferred) or equivalent experience

Job description

An excellent opportunity to join a global medical device company within their growing Surgical division. Based in Guildford, this role forms part of a new and expanding team, offering great exposure to the MedTech industry and a varied day-to-day workload. Ideal for a recent graduate or someone with early experience looking to build a career in healthcare or medical devices.

Purpose of this role is to support the smooth running of customer operations by managing orders, coordinating with internal teams, and ensuring a high level of service to customers across the surgical product portfolio.

Key Responsibilities:

• Manage customer orders from entry through to delivery, ensuring accuracy and efficiency
• Act as a key contact for customers, field sales teams, and internal departments
• Respond to product queries, delivery issues, and order tracking requests
• Support coordination of logistics and supply chain activities
• Build strong working relationships with both internal stakeholders and external customers

Requirements:

• Degree (preferred) or equivalent experience
• Previous customer service, administrative, or office-based experience is beneficial
• Desire to break into a career in MedTech
• Ability to work in Guildford Mon to Friday

Salary for this role is up to £30,000 per annum