Strategic Customer Success & Operations Lead

Office Angels; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Pension

Annual conferences (2)

Parking

Hybrid working

Job summary

Office Angels in the United Kingdom is seeking a Customer Success & Operations Specialist to ensure a seamless customer experience while keeping operations running smoothly. The role is hybrid, with 1 day from home, and based in Chessington.

You will handle customer inquiries, orders, service contracts and equipment requests using SAP, maintain accurate records, and support reporting and continuous improvement across the business.

Qualifications

• Experience in Customer Success, Customer Service, Operations, or Sales Support.
• Experience using SAP or a similar ERP system.
• Strong Excel skills with data analysis and reporting.
• Ability to manage multiple priorities in a busy environment.
• Experience with project management systems would be advantageous.
• Experience in medical/healthcare/logistics environments beneficial (nice to have).

Responsibilities

• Act as the primary point of contact for enquiries, delivering a first-class customer experience.
• Manage customer orders, service contracts, and equipment requests via SAP.
• Monitor orders and maintain accurate records for customers, inventory and orders.
• Coordinate stock purchasing and inventory activities.
• Coordinate equipment dispatch, returns and availability with the warehouse.
• Monitor equipment utilisation and support forecasting activities.
• Work alongside service engineers and collaborate with service teams.
• Prepare and distribute monthly operational and performance reports.
• Maintain accurate reporting on stock levels, order status and equipment utilisation.
• Support continuous improvement initiatives and identify efficiency opportunities.
• Assist the Business Unit Manager with sales and performance reporting.
• Contribute to SOPs and QMS compliance.

Skills

Customer service

Operations

Excel

Data analysis

Project management

Multi-tasking

Tools

SAP

ERP systems

Job description

Office Angels in the United Kingdom is seeking a Customer Success & Operations Specialist to ensure a seamless customer experience while keeping operations running smoothly. The role is hybrid, with 1 day from home, and based in Chessington.

You will handle customer inquiries, orders, service contracts and equipment requests using SAP, maintain accurate records, and support reporting and continuous improvement across the business.