Customer Success & Operations Specialist *£40k *Hybrid

Office Angels; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Pension

Annual conferences (2)

Parking

Hybrid working

Job summary

Office Angels in the United Kingdom is seeking a Customer Success & Operations Specialist to ensure a seamless customer experience while keeping operations running smoothly. The role is hybrid, with 1 day from home, and based in Chessington.

You will handle customer inquiries, orders, service contracts and equipment requests using SAP, maintain accurate records, and support reporting and continuous improvement across the business.

Qualifications

• Experience in Customer Success, Customer Service, Operations, or Sales Support.
• Experience using SAP or a similar ERP system.
• Strong Excel skills with data analysis and reporting.
• Ability to manage multiple priorities in a busy environment.
• Experience with project management systems would be advantageous.
• Experience in medical/healthcare/logistics environments beneficial (nice to have).

Responsibilities

• Act as the primary point of contact for enquiries, delivering a first-class customer experience.
• Manage customer orders, service contracts, and equipment requests via SAP.
• Monitor orders and maintain accurate records for customers, inventory and orders.
• Coordinate stock purchasing and inventory activities.
• Coordinate equipment dispatch, returns and availability with the warehouse.
• Monitor equipment utilisation and support forecasting activities.
• Work alongside service engineers and collaborate with service teams.
• Prepare and distribute monthly operational and performance reports.
• Maintain accurate reporting on stock levels, order status and equipment utilisation.
• Support continuous improvement initiatives and identify efficiency opportunities.
• Assist the Business Unit Manager with sales and performance reporting.
• Contribute to SOPs and QMS compliance.

Skills

Customer service

Operations

Excel

Data analysis

Project management

Multi-tasking

Tools

SAP

ERP systems

Job description

Customer Success & Operations Specialist

Are you passionate about delivering an exceptional customer experience whilst keeping operations running smoothly behind the scenes?

Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)

Location: Large modern building with on-site parking and modern kitchen facilities

Salary: £35K- £40K

• 25 days holiday
• health insurance
• pension
• 2 annual conferences
• parking
• hybrid working

Our client, a market-leading medical business, is looking for a proactive and highly organised Customer Success & Operations Coordinator to join their small but mighty UK division in Chessington.

Main responsibilities include:

• Act as the primary point of contact for enquiries, delivering a first-class customer experience
• Manage customer orders, equipment requests, service contracts, hire agreements and repairs through SAP system and (url removed)
• Monitor open orders and maintain accurate customer, inventory and order records.
• Coordinate stock purchasing and inventory activities
• Coordinate equipment dispatch, returns and availability with the warehouse.
• Monitor equipment utilisation and support forecasting activities.
• Work alongside service engineers and collaborate with service teams
• Prepare and distribute monthly operational and performance reports.
• Maintain accurate reporting on stock levels, order status and equipment utilisation.
• Support continuous improvement initiatives and identify opportunities to enhance efficiency.
• Assist the Business Unit Manager with sales and performance reporting.
• Contribute to Standard Operating Procedures (SOPs) and Quality Management System (QMS) compliance.

What We Need:

• Previous experience within Customer Success, Customer Service, Operations, Service Coordination, Supply Chain or Sales Support.
• Experience using SAP or a similar ERP system.
• Strong Excel skills with the ability to analyse and report on data.
• Ability to manage multiple priorities in a busy environment.
• Experience using (url removed) or similar project management systems would be advantageous.
• Experience within medical, healthcare, logistics or technical product environments would be beneficial, but not essential.

Why Join?

• Join a globally recognised and innovative organisation.
• Be part of a collaborative and supportive team.
• Gain exposure to operations, commercial reporting and customer success activities.
• Play a key role in improving customer experience and business performance.
• Enjoy excellent benefits, professional development opportunities and a positive team culture.