Customer Service Beeston (Transition)

Manpower Group (UK); Leeds; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Onsite gym

Onsite restaurant

Subsidised coffee shop

Great transport links

Onsite parking

Job summary

Manpower Group (UK) is helping a global healthcare leader fill a Customer Service Representative role in a hybrid setup. You will handle Medical Device orders and Orthokit bookings, delivering a high-standard customer experience while maintaining accuracy and timely responses to queries.

Join a long-term temporary position with a rotating 2-week shift pattern and a starting rate of £13.85 per hour, rising to £15.02 after 12 weeks of training.

Qualifications

• Proven experience in a Customer Service environment.
• Strong proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to thrive in a pressurised and demanding environment.
• Highly customer-focused with excellent attention to detail.

Responsibilities

• Provide outstanding support to internal and external customers.
• Act as first point of contact for Medical Device sales orders and Orthokit bookings.
• Ensure accurate processing of orders and bookings.
• Resolve Orthokit-related conflicts with effective problem solving.

Skills

Customer Service

Microsoft Office

High-Pressure Environments

Customer-Focused Service

Attention to Detail

Job description

An exciting opportunity to join one of the world's most comprehensive healthcare companies as a Customer Service Representative. This is a full-time, hybrid position requiring 37 hours per week, with three days in the office and two days working from home (a 2-week rotating shift: 8:30 am - 5:00 pm, week 1, and 9:45 am - 6:15 pm, week 2, Monday to Friday only). The successful candidate will work with our client on a long-term temporary basis, earning a competitive starting pay rate of £13.85 per hour, moving to £15.02 per hour after successful completion of 12 weeks of training.

As a Customer Service Representative, you will be responsible for providing outstanding support to both internal and external customers. Acting as the first point of contact for Medical Device sales orders, Orthokit bookings, and related queries, you will play a vital role in delivering a customer-centric service experience. Your attention to detail will ensure the accurate processing of orders and bookings, while your problem-solving skills will help resolve any Orthokit-related conflicts efficiently.

You will be expected to consistently maintain high performance standards, contribute to the achievement of departmental KPIs, and demonstrate behaviours aligned with our leadership imperatives. Your professionalism will help to position the Customer Service department as an integral part of a world-class organisation.

Experience Required:

• Proven experience in a Customer Service environment, demonstrating a customer-centric mindset
• Strong proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel
• Ability to thrive in a pressurised and demanding environment
• Highly customer-focused approach
• Exceptional attention to detail, with a 'Right First Time' attitude
• Willingness to take personal responsibility for decisions and consistently deliver results.

Why Join?

• Recognised as a Best Place to Work with global awards in both 2021 and 2022
• Featured in the "100 Most Sustainable Corporations in the World," ranked number one in their industry
• Modern, desirable site location
• Great transport links and onsite parking, close to local amenities
• Onsite gym
• On-site restaurant and subsidised well known coffee shop

This is your chance to be part of a world-leading organisation known for its innovation, sustainability, and commitment to employee well-being.

Our clients are the Orthopedics division of a major global organisation, offering one of the most comprehensive medical device portfolios in the world. Their products help heal and restore movement for millions of patients worldwide.

• Seniority Level

  Associate

• Industry
  • Medical Equipment Manufacturing
• Employment Type

  Full-time

• Skills
  • Customer Service
  • Microsoft Office
  • High-Pressure Environments
  • Customer-Focused Service
  • Attention to Detail