Medical Administrator/Care Navigator

NHS; West Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local health practice in West Midlands is seeking a proactive Medical Administrator/Care Navigator to support administrative duties in a busy healthcare environment. The ideal candidate must have excellent communication skills and experience working with the public. Essential qualifications include GCSE or equivalent in English and Maths. This permanent position offers part-time or full-time options, requiring flexibility to work outside core hours.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working with Microsoft Packages.

Responsibilities

• Maintaining and monitoring general administration tasks.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and deal with requests appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients and team members.
• Support in the management of repeat prescriptions.
• Photocopy documentation as required.
• Input data into patients' healthcare records as necessary.

Skills

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

EMIS System awareness

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Ability to remain calm and professional in a busy environment

Problem solving & analytical skills

Ability to follow policy and procedure

Education

GCSE or equivalent A to C in English and Maths

Tools

Microsoft Office

EMIS System

Job description

Job Summary

PLEASE NOTE THIS IS A SURGERY BASED ROLE NOT A HYBRID OR REMOTE ROLE.

Due to retirement an exciting opportunity has arisen at Baddeley Green Surgery for full time or part time considered Medical Administrator/Care Navigator. We are looking for an experienced Primary Care Administrator/Care Navigator who is pro‑active, enthusiastic self‑motivated candidate with experience in dealing with the general administration duties, general public face to face and via telephone, in either a previous reception or customer service role.

About Us

Baddeley Green Surgery comprises of three General Practitioners with a compliment of clinical and administrative staff members. We are a friendly forward thinking practice looking for a pro‑active Administrator/Care Navigator to compliment our team working in a friendly professional busy environment.

Details

Date posted: 21 November 2025

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A4124-25-0004

Job locations: 988 Leek New Road, Stockton Brook, Stoke‑on‑trent, ST9 9PB

Job Responsibilities

• Maintaining and monitoring general administration tasks
• Process personal, telephone and e‑requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Action incoming emails when necessary
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support Admin, Secretarial, clinical staff with general tasks as requested
• Provide cover during staff absences
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Referring patients to secondary care
• Complete opening and closing procedures in accordance with the duty rota
• Ordering and monitoring of stationery supplies

Qualifications

Essential

• Educated to GCSE or equivalent A to C in English and Maths

Desirable

• NVQ Customer Service
• AMSPAR Qualification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working with Microsoft Packages

Desirable

• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS System awareness
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to remain calm and professional in a busy environment
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements of the Post

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Baddeley Green Surgery

Address: 988 Leek New Road, Stockton Brook, Stoke‑on‑trent, ST9 9PB

Employer's website: https://www.baddeleygreensurgery.com/