Matchday Steward Area Manager

Surrey Cricket Club; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prominent sports organization in Greater London is seeking an Area Manager to oversee match-day teams. This part-time, casual role requires excellent leadership, communication skills, and a commitment to 90% of season fixtures. The ideal candidate should possess a Level 3 Certificate in Spectator Safety Supervision and have previous management experience. You will ensure the safety and enjoyment of spectators while effectively responding to incidents and managing a team. Competitive hourly rate of £19.80, with benefits including meals during matches.

Benefits

Complimentary meal and drink on match-days

Qualifications

• Candidates must be aged 18 or over with a full right to work in the UK.
• Physically fit and mobile.
• Ability to multitask and prioritise effectively.
• Previous management experience is essential.

Responsibilities

• Manage a team of supervisors and customer safety stewards.
• Ensure smooth running of the operation in your assigned area.
• Respond to minor incidents and communicate with event control.
• Oversee staff management via the Ubeya system.

Skills

Great communication skills

Excellent customer service skills

Leadership abilities

Time-keeping skills

Education

Level 3 Certificate in Spectator Safety Supervision

Job description

Hours of work

• Casual – Part Time
• Hours vary depending on match schedules
• Weekend and bank holiday availability required

Position

We are currently seeking forward‑thinking individuals who ideally hold their Level 3 Certificate in Spectator Safety Supervision or possess a highly transferable skillset to become part of our match‑day team as Area Managers. The position is open to the right people who want to make a difference and are willing to commit to 90% of match‑day fixtures.

You will be managing a team of supervisors, customer safety stewards, and SIAs. Your top priority will be the organisation and management of your team and the smooth running of the operation in your assigned area. Excellent management skills and the ability to work efficiently in a team are essential for success in this position. You must be able to show leadership qualities, integrity, and professionalism at all times.

What You’ll Do

• Assume a proactive approach to monitoring your staff and assigned area.
• Respond to minor incidents and communicate with event control to ensure smooth resolution.
• Ensure pre‑event briefings are carried out in relation to health and safety procedures, evacuation points, and other key event information.
• Report any suspicious activity, incidents, or potential hazards to the chief steward or event control and undertake any immediate action required.
• Provide information and assistance to spectators and staff arriving at the Kia Oval.
• Be prepared to assist with the evacuation of the venue and direct spectators to the relevant holding areas as directed by the chief steward or event control.
• Resolve spectator/crowd disruptions as required.
• Complete post‑matchday reports to provide feedback and operational insights.
• Oversee staff management via the Ubeya system.

Requirements

• Candidates must be aged 18 or over with a full right to work in the UK.
• Physically fit and mobile.
• Great communication skills – both written and verbal.
• Excellent customer service skills.
• Ability to multitask and prioritise effectively.
• Accountability and ownership.
• Excellent leadership and time‑keeping skills.
• Well‑presented at all times.
• Previous management experience is essential.
• Can commit to 90% of season fixtures.

Desirable Skills

• Having or working toward a Level 3 Certificate in Spectator Safety Supervision is essential.

Key Information

• Surrey County Cricket Club’s cricket season runs from April to September.

Salary and Benefits

• £19.80 per hour excluding holiday pay
• Complimentary meal and drink provided each match‑day shift

To Apply

Please submit your CV along with a cover letter outlining why you are suitable for this role. Please include a specific example in your cover letter that demonstrates your ability to lead a team effectively during a live event or manage staff performance in a fast‑paced environment.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics.

We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.