Marketing Content and Donor Experience Manager

WEBRECRUIT; England; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading charity organization is seeking a Marketing Content and Donor Experience Manager to enhance supporter relationships and drive fundraising efforts. This role involves creating compelling content across digital and print platforms, managing integrated campaigns, and optimizing engagement through data insights. The ideal candidate will have a background in charity content strategy, stakeholder management experience, and familiarity with GDPR regulations. This position offers a salary of £40,000 with generous benefits including a non-contributory pension scheme and flexible working options.

Benefits

Competitive salary

Non-contributory pension scheme

Flexible working policy

Annual leave entitlement of 22 days plus 8 public holidays

Access to Employee Assistance Programme

Qualifications

• Experience leading content and donor engagement across print and digital.
• Proven track record in delivering successful integrated campaigns.
• Experience with data selections and segmentation.

Responsibilities

• Shape storytelling and supporter experiences.
• Lead the creation of compelling digital and print products.
• Manage agencies and suppliers while coaching colleagues.

Skills

Content leadership

Campaign management

Data-driven decision making

Stakeholder management

Education

Degree level education or equivalent experience

Tools

CRM software

Marketing automation tools

Job description

Marketing Content and Donor Experience Manager

Our client is seeking a passionate Marketing Content and Donor Experience Manager to shape and deliver a joined‑up content and supporter experience strategy that strengthens connection, inspires generosity and builds long‑term loyalty. This is an exceptional opportunity for an experienced content and fundraising professional from a charity background to use their creativity and insight to deepen supporter relationships and help bring hope, healing and practical aid to some of the world’s most isolated communities.

Location

Kent or Oxford (with hybrid working)

Rewards

Salary of £40,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract

Permanent, full‑time

The Role

As the Marketing Content and Donor Experience Manager, you will shape how our client tells their story and how supporters experience their undertaking, crafting powerful, joined‑up journeys. Right now is an incredible time to join our client as they start a new chapter of ambition and growth. They’re integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way. Sitting at the crossroads of content, fundraising and insight, you’ll lead the creation of compelling hybrid print and digital products that feel seamless, personal and purposeful. You’ll orchestrate appeals, magazines, emails and campaigns into coherent supporter journeys, using data to grow income, strengthen retention and reach new generations of supporters.

Additionally, you will:

• Own the roadmap for content and donor experience
• Lead editorial direction, copywriting and content quality across digital and print channels
• Use performance dashboards, testing and insight to continuously optimise engagement and income
• Manage agencies and suppliers while coaching colleagues in best practice
• Ensure strong governance around GDPR, accessibility, ethical fundraising and data quality

About You

To be considered as the Marketing Content and Donor Experience Manager, you will need:

• Experience leading content and/or donor engagement across print and digital in a fundraising or charity context
• Experience delivering successful integrated campaigns and journeys that grow donor income across a range of hybrid and digital platforms
• Experience with CRM and/or marketing automation and working with data selections and segmentation
• Experience managing stakeholders and/or small teams and agencies in a matrix environment
• Knowledge of GDPR and/or PECR, fundraising regulations, accessibility and ethical fundraising practices
• Familiarity with Scrum and sprint methodologies
• To be educated to degree level or have equivalent professional experience

The Organisation

Our client is a faith‑based organisation that delivers practical support and religious awareness across the globe.

The Benefits

• Salary of £40,000 per annum
• Annual leave entitlement of 22 days per year plus 8 paid public holidays per year
• Non‑contributory pension scheme (10% of salary); employees may make voluntary additional contributions
• Death in service payment
• Flexible working policy
• Access to an Employee Assistance Programme

Webrecruit and our clients are equal‑opportunity employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a meaningful role as a Marketing Content and Donor Experience Manager, please apply via the button shown.