Maps Reporting Specialist with Macedonian

Cognizant; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company based in London is looking for a customer support specialist for their maps service. The ideal candidate should have strong communication skills and experience in technical support. Responsibilities include analyzing map data, delivering exceptional customer service, and collaborating with a global team to improve user experience. Fluent English is essential, and familiarity with Mac OS X and QGIS is preferred.

Qualifications

• 2+ years of technical support or problem-solving experience.
• Experience with Apple products and/or mapping is preferred.
• Ability to summarize information from various sources.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for precision and quality.
• Collaborate globally to improve user experience.

Skills

Good oral & written communication skills

Fluent in English

Attention to detail

Technical support experience

Customer service skills

QGIS skills

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, and speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate is assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have

• 2+ years of technical support or other problem-solving experience.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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