Manufacturing Customer Support Specialist

Work Lyf Group Ltd; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic service organization in the UK is seeking a dedicated Customer Service Assistant. This role involves providing excellent customer service, resolving complaints, and supporting customers before and after their purchases. Candidates should have previous experience in a manufacturing environment, strong communication skills, good problem-solving abilities, and be IT proficient. The working hours are Monday to Friday from 08:00 to 16:30 with a 30-minute unpaid break.

Qualifications

• Previous experience working in a manufacturing facility is essential.
• Excellent timekeeping and punctuality.

Responsibilities

• Provide outstanding customer service by answering incoming phone calls and emails.
• Make outgoing calls to update customers on their orders.
• Investigate and resolve a wide range of complaints.
• Log complaints on the system and elevate to the relevant department.
• Welcome and support customers visiting the site.
• Organise Service Engineers' schedules and arrange customer visits.
• Book courier services such as TNT.
• Develop technical knowledge of our products to better assist customers.

Skills

Strong written and verbal communication skills

Ability to problem-solve effectively

Good IT skills

Approachable and helpful attitude

Job description

A dynamic service organization in the UK is seeking a dedicated Customer Service Assistant. This role involves providing excellent customer service, resolving complaints, and supporting customers before and after their purchases. Candidates should have previous experience in a manufacturing environment, strong communication skills, good problem-solving abilities, and be IT proficient. The working hours are Monday to Friday from 08:00 to 16:30 with a 30-minute unpaid break.