Manufacturing Customer Care & Scheduling Specialist

Meridian Business Support; Hawton; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Advisor to support customers in a manufacturing environment. Responsibilities include managing calls and emails, resolving complaints, and liaising with internal teams. Ideal candidates will have robust customer service experience, strong IT skills including proficiency in Excel and Outlook, and the ability to build rapport. This is a full-time, permanent position with a salary of £26,000 per annum located in Hawton, England.

Qualifications

• Customer Service experience in a manufacturing setting is essential.
• Proficient in using Excel and Outlook, and able to learn new systems quickly.
• Must possess excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer calls and emails.
• Investigate and resolve customer complaints.
• Organise Service Engineers' schedules.

Skills

Customer Service experience within manufacturing

Strong IT skills

Confident communication skills

Ability to build rapport

Problem-solving skills

Tools

Excel

Outlook

Job description

A leading recruitment agency is seeking an experienced Customer Service Advisor to support customers in a manufacturing environment. Responsibilities include managing calls and emails, resolving complaints, and liaising with internal teams. Ideal candidates will have robust customer service experience, strong IT skills including proficiency in Excel and Outlook, and the ability to build rapport. This is a full-time, permanent position with a salary of £26,000 per annum located in Hawton, England.