Mandarin speaking Travel Account and Operations Executive

French Selection UK; Greater London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A well-established tour operator in Central London is looking for a Mandarin-speaking Travel Account and Operations Executive. Responsibilities include being the main client contact and developing relationships to increase sales while managing tour operations effectively. Ideal candidates will have experience in the travel or tour operations industry and possess excellent communication and organisational skills. The role offers a competitive salary of up to £40,000 per annum and a hybrid working arrangement.

Qualifications

• Experience working within the travel or tour operations industry.
• Knowledge of destinations in Great Britain and Ireland is beneficial.
• Passion for travel and tourism.

Responsibilities

• Be the main point of contact with clients and build relationships.
• Support the Far East Sales Team in meeting client requirements.
• Prepare itineraries, costings and quotes.

Skills

Fluent in Mandarin (written and spoken)

Excellent communication skills

Organisational skills

Proactive and dynamic

Multi-tasking ability

IT literate

Job description

Mandarin speaking Travel Account and Operations Executive

London

Ref: 4302OM

Company Profile

A well-established tour operator specialising in creating tours in Great Britain and Ireland

Responsibilities

Main duties:

• To be the main point of contact with clients, building relationships with the aim to increase sales while ensuring tour operations are managed efficiently.
• Develop a relationship with clients to understand their needs, ensuring the products are best suited to increase sales and growth in the Far East.
• Understand the client’s sales cycle to ensure quotes are relevant.
• Support the Far East Sales Team in meeting client requirements, ensuring the best product is offered to maximise sale.
• Responsible for preparing itineraries, costings and quotes.
• Ensure offers are competitive and profitable.
• Resolve client queries as needed.
• Additional tasks may include: supporting the client during a tour, ensuring itineraries, documents, and hotel placements are checked; provide 24-hour emergency assistance; support team members.
• Following a successful probation period, this position is offered on a hybrid working system.

Role details

• Salary: up to £40,000 per annum depending on experience
• Location: Central London
• Work arrangement: Hybrid
• Ref: 4302OM

Candidate's Profile

• Fluent in Mandarin (written and spoken) essential
• Experience working within the travel or tour operations industry needed
• Knowledge of destinations in Great Britain and Ireland beneficial
• Passion for travel and tourism
• Excellent communication and organisational skills
• Proactive, dynamic and ability to multi task
• IT literate
• Able to work as part of a team as well as to take initiatives

Up to £40,000 per annum depending on experience

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