Managing Partner

OLIVER Agency; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading marketing and advertising firm in London seeks an experienced Managing Partner to lead a significant UK account portfolio. This pivotal role involves overseeing client relationships, driving commercial growth, and ensuring operational excellence within a dynamic in-house agency model. The ideal candidate should have over 10 years in client services, a strong track record of achieving client satisfaction and organic growth, and a solid grasp of P&L management. This position offers an opportunity to be part of a growth-oriented team in a collaborative environment.

Qualifications

• 10+ years experience in client services or account leadership within an agency.
• Proven track record of client satisfaction and organic growth.
• Strong understanding of financial management and reporting.

Responsibilities

• Lead and expand a major UK account portfolio.
• Manage client relationships and ensure operational excellence.
• Develop and coach a high-performing team.

Skills

Client relationship management

P&L management

Leadership

Commercial strategy

Cross-functional collaboration

Risk management

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Managing Partner

Location: London (3 days a week from our London offices)

THE OPPORTUNITY

OLIVER is seeking a growth-oriented Managing Partner to lead and expand a major UK account portfolio. This is a pivotal leadership role at the heart of our pioneering in-house agency model, where you will be instrumental in driving client success, commercial growth, and operational excellence.

You will own the day-to-day leadership of 2-3 significant client relationships (across financial/ professional services brands) , serving as the linchpin between our account, creative, strategy, and production teams. Your mission is to translate our unique model into seamless, high-impact delivery that deepens partnerships, uncovers new opportunities, and ensures we are indispensable to our clients' success.

THE ROLE

Reports to: Client Partner, UK
Direct Reports: Circa 3-4 (Business Director, Group Account Director, Account Director)
Key Collaborators: OLIVER UK Senior Leadership, Heads of Strategy, Creative, & Production, and specialists across The Brandtech Group (Gen AI, media, data, commerce).

WHAT YOU'LL DO

Strategic & Client Leadership

• In partnership with the Client Partner, build and execute the annual account development plan, owning key workstreams and reporting on progress.
• Become an expert in the OLIVER model, articulating its value to senior stakeholders and embedding scalable processes that drive efficiency and agility.
• Anticipate client needs, build trust-based relationships, and act as the senior escalation point to resolve challenges swiftly.

Commercial Ownership

• Take full accountability for the commercial health of your portfolio (c.¬£10M), including P&L management, forecasting, scoping, and margin optimization.
• Ensure financial rigor across all processes, from rate cards and change control to POs and invoicing, to meet revenue and profitability targets.
• Drive growth by identifying and converting new opportunities, leading pitch/tender contributions for expanded scopes.

Talent, team & Operational Leadership

• Lead, coach, and develop a high-performing team, taking full ownership of its culture, diversity, and development.
• Foster an inclusive environment focused on wellbeing and growth and actively manage talent through equitable hiring and succession planning.
• Ensure operational excellence by balancing team capacity against demand, removing blockers, and inspiring your team to produce brilliant, on-budget work that drives client success.

WHAT YOU BRING

• An Experienced Agency Leader: 10+ years in client services or account leadership within a marketing, advertising, or in-house agency environment.
• A Proven Growth Driver: You have a demonstrable track record of delivering client satisfaction and organic growth on complex, multi-stakeholder UK accounts.
• Commercially Astute: You possess deep P&L literacy and hands‑on experience managing scoping, forecasting, and profitability.
• Operationally Excellent: You are skilled in process, governance, and risk management, with an instinct for the "brilliant basics."
• An Innovative Thinker: You are fluent in modern marketing workflows and have a keen interest in the practical application of AI and automation to drive efficiency.
• An Inspiring Collaborator: You excel at orchestrating cross‑functional teams, acting as a decisive, supportive, and solutions‑focused leader.

What Success Looks Like.

• Growth: Consistent, measurable growth across your account portfolio.
• Partnership: High client satisfaction scores (CSAT/NPS), strong retention, and client advocacy.
• Innovation: Successful pilots and adoption of Gen AI/Brandtech capabilities with measurable impact. Performance: Accurate forecasting, healthy profit margins, and strong team utilization.
• Culture: Positive team health (NPS, retention) with clear evidence of career development for your direct reports.

If you're excited about this role but don't meet every requirement, we encourage you to apply.

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learning and listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.