Manager, Ticketing & Hospitality Systems (Maternity Cover)

Liverpool FC; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major football club in the UK is looking for a Manager, Ticketing & Hospitality Systems to oversee the sales and setup for various events including football matches. The role demands solid experience in high-volume ticketing environments and excellent stakeholder management skills. The position is a fixed-term contract based at Anfield for 12 months, with responsibilities including managing sales processes and collaborating across various teams. Competitive benefits include a contributory pension scheme and exclusive discounts.

Benefits

Contributory pension scheme matching up to 5.5%

Life Assurance Cover

Exclusive shopping discounts & cashback

Employee Assistance Programme

Qualifications

• Proven experience in a high-volume ticketing environment.
• Solid understanding of the football industry.
• Track record of driving policy and process improvements.
• Strong organisational ability to manage workload during peak periods.

Responsibilities

• Manage ticketing and hospitality setup and sales for events.
• Coordinate with internal stakeholders and teams for ticketing strategy.
• Ensure accuracy of ticketing information on the site.
• Support matchday and event operations addressing system issues.

Skills

High-volume ticketing experience

Stakeholder management

Organisational skills

SeatGeek knowledge

Advanced Excel skills

Familiarity with HTML/CSS

Job description

Overview

We have an exciting opportunity to join Liverpool FC as Manager, Ticketing & Hospitality Systems on a fixed‑term contract.

Responsibilities

• Manage ticketing and hospitality setup and sales for men’s, women’s fixtures, season ticket renewals, and non‑football events.
• Maintain a robust testing programme to identify and resolve anomalies before events go on sale.
• Act as lead for specific events (non‑football events, Cup Finals) at Anfield and third‑party venues.
• Coordinate with Stadium Access team to ensure event syncing, pass creation, and smooth ticket fulfilment.
• Work with internal stakeholders to support the club’s ticketing strategy.
• Keep internal process documents updated for clarity on workloads and deadlines.
• Ensure accuracy of ticketing and hospitality information on the ticketing site and optimise the supporter journey.
• Identify and resolve online sales or process issues related to ticketing and hospitality.
• Collaborate with the Product team to test new functionality and contribute to system improvements.
• Liaise with platform suppliers to report bugs and resolve technical issues.
• Assist in training Ticketing Operations, Hospitality Sales and Supporter Services teams on system tasks relevant to their roles.
• Support matchday and event operations at home, away, and cup fixtures, ensuring swift resolution of system issues.
• Contribute to club initiatives and projects involving ticketing components.
• Investigate system queries promptly and improve processes.
• Coordinate with Finance team to ensure timely reconciliation of ticketing transactions.

Qualifications

• Proven experience in a high‑volume ticketing environment.
• Solid understanding of the football industry.
• Track record of driving policy and process improvements.
• Excellent stakeholder management skills.
• Strong organisational ability to manage workload during peak periods.
• Hands‑on experience with SeatGeek.
• Knowledge of Fortress or similar access control systems desirable.
• Advanced Microsoft Office skills, especially Excel.
• Familiarity with HTML and CSS for updates.

Contract

Fixed‑term contract, 12 months from start date. Base at Anfield Stadium. Apply early as the vacancy may close early if we receive a high volume of applications.

Benefits

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needsVolunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

Equality & Inclusion

We are committed to equality, diversity and inclusion. We uphold the Premier League Equality Standard Advanced Level, are a founding signatory of the Football Association’s Football Leadership Diversity Code, and are recognised as a leader on the pitch. We are committed to hiring great people representative of diverse backgrounds, perspectives and skills across our entire business. We safeguard and promote the welfare of children and vulnerable adults and expect all colleagues and volunteers to share this commitment.