Manager, RTR Banking (Finance Function)

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global hospitality company based in Glasgow seeks a Manager for RTR Banking. This role involves managing day-to-day operations of the Banking team, ensuring compliance with service delivery metrics, and contributing to strategic initiatives. Candidates should have relevant banking or Treasury experience, strong communication skills, and the ability to lead a team effectively.

Qualifications

• Relevant experience in a banking/Treasury accounting role.
• Ability to manage multiple tasks and meet tight deadlines.
• Experience in training and developing team members.

Responsibilities

• Supervise the Banking team and ensure all tasks are completed on time.
• Communicate deliverables to Hilton stakeholders.
• Contribute to the rollout of a new matching and reconciliation tool.

Skills

Relevant experience in banking/Treasury accounting

Project management

Strong communication skills

Ability to influence at all levels

Team supervision

Job description

Overview

Manager, RTR Banking (Finance Function) role based in Glasgow. The Manager, Banking will assume responsibility for the governance of the combined Hilton Centre of Excellence (CoE) and Shared Service Center (SSC) US / UK Hotel Banking and Credit Card teams, based in Glasgow and India respectively. Working with the Director, OTC & Managers, Banking they will supervise, monitor and support the team in the delivery of the designated activities. The post holder will be expected to have day-to-day involvement with the team, and communicate deliverables to key Hilton stakeholders. Key deliverables include documenting and training end-to-end processes and contributing to the rollout of a new matching and reconciliation tool.

What will I be doing?

Under the direction and guidance of the Director, OTC, the post holder will input on current best practice to support a high-quality Banking operation. They will assist in delivering strategies to ensure Hilton’s Centre of Excellence delivers a seamless, efficient and customer-focused experience, maximizing output without compromising quality. The role requires the ability to communicate and influence at all levels, build and maintain strong business and third-party relationships, and participate in project management with the ability to manage multiple tasks and meet tight deadlines. The post holder will contribute to a robust control environment from a hotel Banking perspective and assume day-to-day responsibility for US/UK property specifics, promoting first-class service delivery. They will drive delivery of Hotel Banking strategies and govern the team on a day-to-day basis, interpret key business drivers, and take appropriate action. They will support the Director and Banking Managers in managing Hotel Banking Service Level Agreements (SLAs), providing input to development, refinement and ongoing monitoring to meet or exceed service delivery metrics.

Essential Functions

1. Planning Activities
   • Support the implementation of strategy, goals, key initiatives and priorities for the function.
   • Plan the Banking team workloads and priorities, ensuring all key department tasks are completed to scheduled timelines and checklists are updated accordingly.
   • Influence and motivate the team, ensuring all function tasks are performed efficiently and effectively.
   • Maintain and revise, where necessary, all controls documentation in line with the organisation SOX compliance routines and deliverables.
   • Implement processes to support the successful conclusion of all SOX compliance testing and reviews, including peer checks and checklists.
   • Project Lead / Support for Banking projects as required.
2. Organising Activities
   • Implement and manage function processes to ensure strategy and goals are achieved.
   • Coordinate with third-party service providers to ensure information is compiled, reviewed and approved for operating a successful Accounting function.
   • Serve as liaison for maintaining client & stakeholder relationships, resolving concerns, and escalating to leadership if necessary.
3. Controlling & Co-ordinating Activities
   • Evaluate the effectiveness of current processes and implement actions to streamline and maximize efficiency.
   • Oversee day-to-day reconciling activities and the delivery of monthly reconciliations.
   • Review and monitor SLA and OLA to ensure service delivery in accordance with agreements and take corrective action as needed.
   • Review and book key closing journal entries and other report activities completed.
4. Staffing Activities
   • Recruit, supervise and evaluate Banking team members and build competence through training and best practice sharing.
   • Manage the objectives for the team and how those objectives will be accomplished.
   • Carry out and monitor team member performance reviews, providing feedback and supporting development.
5. Support Activities
   • Support other functions in the provision of data and reports as requested.
   • Support the various Hilton audit programmes and provide the necessary information in a timely manner to ensure effective closure of requests.
   • Support the business in pre-opening activities, devising a checklist process to support the team’s deliverables.
6. Supportive Functions
   • Provide support to the Centre of Excellence Management team as required.
   • Support the wider organisation to ensure objectives are delivered.
   • Represent the Centre of Excellence operation within the wider Hilton organisation and externally.

Qualifications

Required Qualifications

Relevant experience in a banking / Treasury accounting role