Manager, Professional Practices & Governance, Controls Office

Mastercard; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is looking for a professional to enhance the methodology and governance of its Vocalink Controls Office. The successful candidate will manage controls and training, promote compliance, and provide expert advice on testing automation. Strong communication skills and the ability to lead under pressure are essential. Experience in a regulated environment is highly valued, ensuring effective governance for millions of users across the UK.

Qualifications

• Good understanding of the key pillars of the Controls Office.
• Experienced practitioner of controls management with end-to-end lifecycle knowledge.
• Experience in drafting control management methodologies and procedures.
• Ability to remain calm and focused when working under pressure.

Responsibilities

• Support and lead development of Controls Office methodologies.
• Deliver quality MI to support committee and board reporting.
• Provide expert advice on control testing automation.
• Develop and conduct training within the Controls Office.

Skills

Controls Governance

Controls Management

Decision-Making

Problem Solving

Effective Communication

Ability to Motivate and Inspire

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

This is an exciting opportunity to build the Professional Practices and Governance Practice of the Vocalink Controls Office function. Vocalink Limited enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK. The successful candidate will become part of a high‑functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 11 billion/year and total annual transactional value in excess of GBP6 trillion. The appointee will be responsible for ensuring enabling rigor, consistency and efficiency in the Vocalink Limited Controls Office function delivery through:
the design of appropriate methodology, processes, procedures and monitoring of adoption / compliance in the Controls Office; and quality management and committee / board reporting.

Key Responsibilities

• Control Office Methodology & Procedure: Support and, where required, lead the development and maintenance of Controls Office methodologies, procedures and templates and related governance processes, ensuring alignment to the Vocalink Enterprise Risk Management Framework.
• Control Office Training: Develop and conduct related training within the Controls Office and broader business.
• Control Assurance: Provide expert advice on control testing automation and deployment of new and emerging techniques for efficient controls monitoring to support continuous assurance.
• Internal Quality Check of Controls Office Service Provision: Support and, where required, lead quality assurance of Control Office delivery to ensure methodology adoption / compliance.
• MI & Reporting: Deliver quality MI as required to support Control Office management and committee / board reporting ensuring demonstrable holistic governance and reporting of the control environment.
• Communicating & Influencing: Deliver clear and effective communication, influencing stakeholders to ensure framework adoption and compliance.
• Support the Director, Professional Practices & Governance: Drive delivery of priorities requiring support as required.

Essential Qualifications

• Good understanding of the key pillars of the Controls Office – Controls Governance, Controls Management, Controls Testing, Assurance, and Issues Management, with relevant experience gained preferably by working in a regulated firm.
• Experienced practitioner of controls management with good understanding of the end‑to‑end control’s lifecycle and key components of the Chief Controls Office.
• Experience in drafting control management, issue management, control assurance and quality assurance methodology and procedures.
• Experience in developing indicators to demonstrate methodology compliance.
• Experience in managing quality assurance reviews.
• Effective communication skills – both written and oral – to deal with diverse stakeholder base (internal and external, senior and junior).
• Decision‑Making & Problem Solving – possess a strong aptitude in decision‑making, problem solving, and applying judgement to complex topics.
• Ability to motivate, inspire and manage people effectively, both to deliver BAU and change.
• Ability to remain calm and focused when working under pressure.
• Ability to prioritise workload to suit business needs.

Desirable Qualifications

• Experience within Critical National Infrastructure responsible organisations.
• Experience of working with other regulatory bodies (non‑UK).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must