Manager, Functional Salesforce

Deloitte LLP; Manchester, Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in the UK seeks a Salesforce Functional Expert to lead innovative projects, collaborate with digital talent, and solve challenges for renowned brands. The ideal candidate brings strong Salesforce functional expertise, experience in full-lifecycle implementations, and a passion for technology-driven solutions. You will foster client relationships and drive impactful outcomes while enjoying a hybrid working policy supporting work-life balance.

Benefits

Hybrid working model

Career development opportunities

Support for returners to the workplace

Qualifications

• At least three full-lifecycle Salesforce implementations.
• Experience in functional roles, including project management.
• Ability to design technology-enabled business solutions.

Responsibilities

• Lead small work streams or integrate larger teams.
• Gather business requirements and write user stories.
• Build lasting relationships with clients.

Skills

Salesforce functional expertise

Problem-solving skills

Collaboration

Education

Advanced Salesforce functional certification

Tools

Salesforce

Job description

Connect to your career at Deloitte

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future?

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

We are expanding fast and we're looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

• You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.
• You will design and implement Salesforce technology as well as creative business solutions for iconic brands, solving some of the most exciting problems for our clients.
• As a Salesforce functional expert, you will play an important role in the delivery of these projects, either by leading small work streams or integrating larger engagement teams.
• Depending on the size of the project and the client needs, your role will cover a broad range of responsibilities such as gathering business requirements and writing user stories, functional design, process design (including scenario design, flow mapping), testing, training and defining support procedures.
• Building lasting relationships with executive clients and sponsors.
• Collaborating with amazing digital experts across disciplines to innovate and create great solutions.
• Contributing to RFP responses and other business development activities

Connect to your skills and professional experience

Overall, you're an ideal person and problem solver as well as a hands-on doer - that's important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

You’ll also have strong Salesforce functional expertise including a number of the following:

• An advanced Salesforce functional certification such as Sales/Service Cloud Consultant.
• Experience in onsite functional roles on at least three full-lifecycle Salesforce implementations, with strong expertise in atleast two of the following areas/modules: Sales Cloud/Service Cloud/Marketing Cloud/Custom/App Cloud.
• Strong consulting and/or CRM implementation experience.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, workstream lead, project manager).
• Experience defining systems strategy, developing systems requirements, planning and executing testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
• Experience in mobile strategy, requirement-gathering, user experience, and implementing business solutions.
• Experience delivering projects using agile Scrum methodology.
• Experience contributing to RFP responses and other sales activities.
• Experience delivering projects using agile Scrum methodology.
• Experience contributing to RFP responses and other sales activities.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, T&T

“I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, T&T

“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, T&T

Our hybrid working policy

You’ll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers