Mako Field Service Technician

Stryker; Newbury; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading medical technology company is seeking a Mako Field Service Technician in the United Kingdom. The role involves providing on-site technical support, installing, maintaining, and repairing Mako robotic systems while ensuring high-quality customer service. Candidates should have a Bachelor's degree in Engineering or equivalent experience, with a preference for familiarity with robotics. The position requires strong analytical skills, technical expertise, and the ability to manage multiple projects while traveling about 80% of the time.

Qualifications

• Bachelor's degree in an Engineering discipline or equivalent experience.
• Familiarity with robotics or complex capital equipment preferred.
• Proficiency in Windows OS and Microsoft Office applications.

Responsibilities

• Provide on-site technical support and customer service.
• Install, repair, maintain, and test Mako robotic systems.
• Troubleshoot and resolve operational issues in the field.

Skills

Analytical skills

Time management

Technical expertise

Problem-solving skills

Customer service orientation

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

Windows operating systems

Job description

Mako Field Service Technician

North UK & Scotland

Position Summary

We are seeking an outgoing and dedicated individual to join our team as a Mako Field Service Technician. This role you will be responsible for providing on-site technical support, performing installations, repairs, maintenance and testing of Mako robotic systems. You will also manage tasks effectively to ensure all work is completed on schedule.

To succeed in this role you should possess strong analytical and time management skills. A first–class Mako Field Service Technician demonstrates leadership, excellent service orientation and the ability to work independently with minimal supervision to deliver high‑quality outcomes.

What you will do:

• Provide on-site technical support and customer service.
• Install, repair, maintain and test Mako robotic systems.
• Troubleshoot and resolve operational issues in the field.
• Identify technical problems and perform root cause analysis.
• Understand customer needs and provide appropriate recommendations.
• Collaborate with colleagues to ensure consistent high‑quality support.
• Manage work progress and ensure adherence to schedules.
• Document service activities and complete detailed service reports.
• Build and maintain strong relationships with customers.
• Use your technical expertise and problem‑solving skills to manage multiple projects, make sound decisions independently and deliver effective solutions in a fast‑paced environment.
• Engage confidently with customers and colleagues, building strong relationships through clear communication and a collaborative approach.

What you will need:

• Bachelor's degree in an Engineering discipline or equivalent combination of education and experience.
• Familiarity with robotics or complex capital equipment preferred.
• Proficiency in Windows operating systems and Microsoft Office applications.

Travel Percentage: 80%