Major Incident Manager - Banking

JR United Kingdom; Woking; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading UK-based company seeks a Major Incident Manager for their banking sector operations in Woking. The role is focused on managing incidents, leading teams, and improving processes, requiring strong incident management and ITIL qualifications. The ideal candidate will excel in communication and data-driven decision-making, ensuring quality service delivery.

Qualifications

• Strong incident management skills with experience in banking.
• Proficiency in ITIL practices.
• Experience with root cause analysis techniques.

Responsibilities

• Own and improve incident and problem management policies.
• Manage high-priority incidents and ensure SLA adherence.
• Facilitate root cause analysis using various techniques.

Skills

Incident Management

Root Cause Analysis

Communication

Data Analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Woking

Client:

Location: Woking, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records