Major Incident Manager - Banking

JR United Kingdom; Oxford; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager in Oxford District. This role focuses on incident management, improving processes, and utilizing data for proactive incident resolution. Ideal candidates will have strong technical skills and relevant ITIL qualifications.

Qualifications

• Experience in managing and resolving technical incidents.
• Strong background in root cause analysis techniques.
• Proficient in data reporting and incident management processes.

Responsibilities

• Own and manage Incident & Problem management policies, processes, and procedures.
• Drive the progression of high-priority incidents with SLA adherence.
• Facilitate root cause analysis for problem records.

Skills

Incident process skills

Technical communication

Data analysis

Education

ITIL certification

Job description

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Major Incident Manager - Banking, Oxford District

Client:

Location:

Oxford District, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices and have qualifications in this space.

You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.

You're used to working with data—spotting trends and taking proactive action to address their causes.

About The Role:

Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.

Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence.

Facilitate root cause analysis of problem records using a variety of techniques.

Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.