Major Incident Manager - Banking

JR United Kingdom; Watford; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading client in the banking sector seeks a dedicated Major Incident Manager in Watford to enhance incident management processes. The role demands expertise in ITIL practices, strong communication abilities, and a passion for delivering high-quality technology services. You will lead diverse teams, manage incidents, and drive proactive solutions based on data analysis.

Qualifications

• Strong experience in managing incidents and leading teams.
• Well versed in ITIL practices and data-driven decision-making.

Responsibilities

• Own and improve incident management policies and processes.
• Manage high-priority and escalated incidents with strong communication.
• Facilitate root cause analysis for problem records.

Skills

Communication

Technical Incident Management

Root Cause Analysis

Data Analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Watford, Hertfordshire

Client:

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive actions.

About The Role:

• Own, manage, and continually improve incident & problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.