Major Incident Manager - Banking

JR United Kingdom; Reading; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager who is driven and passionate about delivering high-quality technology services. The role involves managing incidents, facilitating root cause analysis, and promoting stakeholder communication. Ideal candidates will hold ITIL qualifications and have considerable experience in incident management, aiming to enhance overall incident resolution processes.

Qualifications

• Strong Incident Manager with recent banking experience.
• Well versed in ITIL practices and qualifications.
• Experienced in various root cause analysis techniques.

Responsibilities

• Own and improve Incident & Problem management policies and procedures.
• Manage high priority incidents and ensure SLA adherence.
• Use data to identify and address repeating incidents.

Skills

Incident management

Communication

Root cause analysis

Proactive problem solving

Education

ITIL certification

Job description

Major Incident Manager - Banking, reading

Client:

Location:

reading, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

7

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records

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Created on 26/06/2025 by JR United Kingdom