Major Incident Manager - Banking

JR United Kingdom; Swindon; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the banking sector seeks a Major Incident Manager in Swindon. The role requires expertise in incident management, strong communication skills, and a proactive approach to problem resolution. Candidates should have relevant ITIL qualifications and experience in leading teams to effectively manage incidents and ensure high-quality service delivery.

Qualifications

• Experience in incident management processes for the banking sector.
• Strong skills in customer impact prioritization.
• Proficient in facilitating root cause analysis.

Responsibilities

• Own and improve incident and problem management policies.
• Manage high-priority and escalated incidents.
• Use data analysis to identify proactive problem records.

Skills

Communication

Incident management

Data analysis

Root cause analysis

Trend identification

Education

Relevant ITIL qualifications

Job description

Social network you want to login/join with:

Major Incident Manager - Banking, Swindon, Wiltshire

Client:

Not specified

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is seeking a skilled Incident Manager with experience in incident management processes.

The role involves supporting the delivery of backlogs and managing critical incidents efficiently.

About You:

You are passionate about delivering high-quality technology services, possess strong communication skills, and are experienced in leading diverse teams through complex incident resolution.

You prioritize customer impact and are well-versed in ITIL practices, with relevant qualifications.

You have experience in root cause analysis, data analysis, and trend identification to proactively address recurring issues.

About The Role:

Own and improve incident and problem management policies, processes, and procedures.

Manage high-priority and escalated incidents with proactive stakeholder communication, technical progression, and SLA adherence.

Facilitate root cause analysis of problems using various techniques.

Use data and trend analysis to identify and raise proactive problem records for recurring incidents.