Major Incident Manager - Banking

JR United Kingdom; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise de services bancaires recherche un Manager des Incidents majeur pour gérer des situations techniques critiques à Bedford. Le candidat idéal possède une solide expérience en gestion d'incidents et en pratiques ITIL, ainsi qu'une capacité à travailler avec des données pour prévenir les problèmes. Vous serez responsable d'améliorer les processus de gestion des incidents et devrez évoluer dans un environnement dynamique tout en assurant la satisfaction des clients.

Qualifications

• Expérience récente dans le secteur bancaire.
• Bonne communication et leadership dans la résolution d'incidents techniques.
• Capacité à travailler avec des données et à repérer des tendances.

Responsibilities

• Gérer et améliorer les politiques de gestion des incidents et des problèmes.
• Superviser les incidents critiques tout en maintenant la communication avec les parties prenantes.
• Faciliter l'analyse des causes profondes des problèmes.

Skills

ITIL practices

Incident management

Root cause analysis

Data analysis

Communication

Education

Qualifications in ITIL

Job description

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Major Incident Manager - Banking, Bedford

Location: Bedford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in various root cause analysis techniques.
• You're used to working with data—spotting trends and taking proactive actions to address their causes.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.