Major Incident Manager - Banking

JR United Kingdom; Hounslow; On-site; GBP 55,000 - 75,000; Full time

Job summary

Une entreprise recherche un Manager des Incidents expérimenté dans le secteur bancaire pour gérer les incidents critiques à Londres. Le rôle exige une maîtrise des pratiques ITIL, des compétences en communication, et la capacité à diriger des équipes diversifiées à travers la résolution d'incidents complexes. Cette position offre l'opportunité de mener des analyses proactives et d'améliorer les processus en continu dans un environnement dynamique.

Qualifications

• Expérience récente dans la gestion des incidents, idéalement dans le secteur bancaire.
• Compétences solides en gestion d'incidents et communication.
• Connaissance approfondie des pratiques ITIL.

Responsibilities

• Gérer et améliorer les politiques de gestion des incidents et des problèmes.
• Faciliter l'analyse des causes profondes des incidents.
• Utiliser des données pour identifier les tendances et prendre des mesures proactives.

Skills

Incident Management

Communication

Root Cause Analysis

Data Analysis

Education

ITIL Certification

Job description

Social network you want to login/join with:

Major Incident Manager - Banking, South West London

Client:

Location:

South West London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well-versed in ITIL practices and have qualifications in this space.

You don't stop at incident resolution and are experienced in various root cause analysis techniques.

You're used to working with data—spotting trends and taking proactive actions to address them.

About The Role:

Own, manage, and continually improve incident & problem management policies, processes, and procedures.

Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence.

Facilitate root cause analysis of problem records using a variety of techniques.

Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.