Major Incident Manager - Banking

JR United Kingdom; Southampton; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in banking is seeking a Major Incident Manager in Southampton. The ideal candidate will be responsible for managing incidents effectively while adhering to ITIL practices. This role is crucial for ensuring that technical incidents are resolved promptly and efficiently, maintaining high-quality service delivery.

Qualifications

• Passionate about delivering high-quality technology services.
• Experience in managing complex technical incidents.
• Well versed in ITIL practices, particularly in incident resolution.

Responsibilities

• Own, manage, and improve Incident & Problem management policies.
• Drive high-priority incidents with proactive stakeholder communication.
• Facilitate root cause analysis using various techniques.

Skills

Communication

ITIL practices

Root cause analysis

Data analysis

Incident management

Education

ITIL certification

Job description

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Major Incident Manager - Banking, Southampton

Client:

Location: Southampton, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 6

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices - and have qualifications in this space.
• You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

• Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
• Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.