Major Incident Manager - Banking

JR United Kingdom; Guildford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in banking is seeking a Major Incident Manager in Guildford to oversee incident management processes and ensure high-quality technology service delivery. The ideal candidate will possess strong ITIL qualifications and experience handling complex technical incidents while driving improvements and proactive communication.

Qualifications

• Strong communication skills to lead diverse teams.
• Passionate about delivering high-quality technology services.
• Experience with incident process and management.

Responsibilities

• Own and improve Incident & Problem management processes.
• Manage high-priority incidents with proactive communication.
• Facilitate root cause analysis using various techniques.

Skills

ITIL practices

Incident management

Root cause analysis

Data analysis

Job description

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Major Incident Manager - Banking, Guildford

Client:

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well-versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in various root cause analysis techniques.
• You're used to working with data—spotting trends and taking proactive action.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.