Major Incident Manager - Banking

JR United Kingdom; Slough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager to enhance their incident management processes. The role requires strong leadership in resolving complex technical issues and maintaining adherence to SLAs while ensuring the customer experience is prioritized. Qualifications in ITIL practices are essential, as is experience in incident management and data analysis.

Qualifications

• Strong ITIL practices and qualifications.
• Experience in managing incidents and resolutions.
• Ability to work with data and analyze trends.

Responsibilities

• Own and improve incident and problem management processes.
• Manage high-priority incidents with proactive communication.
• Facilitate root cause analysis and identify recurring issues.

Skills

Incident Management

Root Cause Analysis

Communication

Data Analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Slough

Client:

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.
• You're used to working with data—spotting trends and taking proactive action to address their causes.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.