Major Incident Manager - Banking

JR United Kingdom; Basildon; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading UK bank is seeking a Major Incident Manager to oversee incident management processes and improve service delivery. The role requires experience in ITIL practices, strong communication skills, and the ability to lead teams through complex incidents. Ideal candidate should be data-driven and proactive in identifying trends and solutions.

Qualifications

• Strong Incident Manager with recent banking experience.
• Familiar with ITIL practices and root cause analysis techniques.
• Experience in managing high priority incidents.

Responsibilities

• Own and improve Incident & Problem management policies and procedures.
• Manage progression of high priority incidents with proactive communication.
• Facilitate root cause analysis using various techniques.

Skills

Incident process skills

Technical incident resolution

Communication

Data analysis

Education

ITIL qualifications

Job description

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Major Incident Manager - Banking, basildon

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Client:

Location:

basildon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records