Major Incident Manager - Banking

JR United Kingdom; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution is looking for a Major Incident Manager to oversee incident management processes in Chelmsford. The role demands a strong background in incident processes, ITIL practices, and the ability to manage stakeholder communication during technical incidents. As a suitable candidate, you should be passionate about delivering high-quality technology services and adept at handling complex incidents and root cause analyses.

Qualifications

• Strong Incident Manager with banking experience.
• Experienced in leading teams through complex incidents.
• Customer-focused with a passion for high-quality technology services.

Responsibilities

• Own, manage, and improve incident management processes.
• Drive progression of high-priority incidents and communication.
• Facilitate root cause analysis using various techniques.

Skills

Incident processes

ITIL practices

Root cause analysis

Data analysis

Stakeholder communication

Education

ITIL qualification

Job description

Social network you want to login/join with:

Major Incident Manager - Banking, Chelmsford

Client: [Client details not provided]

Location: Chelmsford

Job Category: Other

-

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is seeking a strong Incident Manager with expertise in incident processes.

The role involves supporting the delivery of backlogs.

About You:

• Passionate and driven about delivering high-quality technology services.
• Clear and confident communicator, experienced in leading diverse teams through complex technical incidents.
• Customer-focused, prioritizing the impact of technical incidents.
• Well-versed in ITIL practices with relevant qualifications.
• Experienced in root cause analysis techniques beyond incident resolution.
• Proficient in working with data to identify trends and take proactive measures.

About The Role:

• Own, manage, and improve incident and problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Utilize data, reporting, and trending to identify recurring incidents and raise proactive problem records.