Major Incident Manager - Banking

JR United Kingdom; Warrington; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company is seeking a Major Incident Manager with banking experience in Warrington. The role focuses on managing high-impact incidents, driving improvement in incident management practices, and utilizing data for proactive problem resolution. Candidates should have strong communication skills and ITIL qualifications to effectively lead teams through complex incidents.

Qualifications

• Passionate about delivering high-quality technology services.
• Experience in managing diverse teams through technical incidents.
• Well versed in ITIL practices.

Responsibilities

• Manage and continually improve incident & problem management policies.
• Drive progression of high-priority incidents with a focus on SLAs.
• Identify recurring incidents using data and reporting.

Skills

Incident process skills

Communication

Root cause analysis

Data analysis

Education

ITIL qualifications

Job description

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Major Incident Manager - Banking, Warrington, Cheshire

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Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You are experienced in root cause analysis techniques beyond incident resolution.
• You work with data, spotting trends and taking proactive actions.

About The Role:

• Own, manage, and continually improve incident & problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.