Major Incident Manager - Banking

JR United Kingdom; Liverpool; On-site; GBP 50,000 - 70,000; Full time

Job summary

A well-established banking client in Liverpool is seeking a Major Incident Manager to lead incident processes and improve service delivery. The ideal candidate will have a strong background in ITIL practices, exceptional communication skills, and the ability to perform thorough root cause analyses. Join this dynamic team to enhance technology services and ensure customer satisfaction.

Qualifications

• Experience in managing incidents and leading diverse teams.
• Ability to conduct root cause analysis using various techniques.
• Proficiency in data analysis and trend spotting.

Responsibilities

• Own and improve Incident & Problem management policies and procedures.
• Drive progression of high priority incidents with stakeholder communication.
• Facilitate root cause analysis and identify areas for proactive problem records.

Skills

Incident process skills

Communication

Data analysis

Education

ITIL qualifications

Job description

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Major Incident Manager - Banking, Liverpool

Client:

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records