Major Incident Manager - Banking

JR United Kingdom; Shrewsbury; On-site; GBP 45,000 - 70,000; Full time

Job summary

Une entreprise recherche un gestionnaire d'incidents majeur avec une forte expérience dans le secteur bancaire. Le candidat idéal aura des compétences en gestion des incidents, une connaissance approfondie des pratiques ITIL, et sera capable de gérer des équipes à travers des incidents techniques complexes. Vous serez responsable de l’amélioration continue des processus et de la communication avec les parties prenantes.

Qualifications

• Passionné par la livraison de services technologiques de haute qualité.
• Expérience en gestion d'incidents avec une communication claire.
• Expérience dans l’analyse des causes profondes.

Responsibilities

• Gérer et améliorer les politiques et procédures de gestion des incidents.
• Gérer les incidents haute priorité et escaladés, avec communication proactive.
• Faciliter l'analyse des causes profondes des problèmes.

Skills

Incident process skills

Communication

Root cause analysis

ITIL practices

Data analysis

Education

Qualifications in ITIL

Job description

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Major Incident Manager - Banking, Shrewsbury

Client:

Location:

Shrewsbury, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices - and have qualifications in this space.
• You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

• Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
• Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.